Annual Conference 2026 - Hosted by Pocono Mountains Visitors Bureau!

Description

The 2026 Annual Conference

Hosted by Pocono Mountains Visitors Bureau in the Poconos Mountains, PA!

Get ready for four days of networking, education, and unforgettable experiences in the beautiful Pocono Mountains! This multi-day conference brings together motorcoach operators, tour planners, industry associates, and travel suppliers to Network, Educate, and Showcase for stronger business opportunities.

All conference sessions will be held at Kalahari Resorts & Convention Center, with additional experiences hosted throughout the region, including FAMs, Dine-Around Night, and our Opening & Closing events.

Keynote Speaker: Jamie Cooperstein!

Jamie will deliver her keynote on "True Hospitality: Five Keys to Elevating the Customer Experience"

Are you proactively engaging your clients or simply reacting to their needs? In Jamie's 10 years as a concierge, she learned five things that are essential to customer service excellence, and can confidently say that in 2025, while customer expectations are at an all-time high, these five things are needed more than ever. Participants will walk away with a clear path towards creating memorable moments.

Themes of the session will include:

• Transform the Customer experience from transactional to personal.
• Difference between meeting and exceeding expectations.
• Task versus Purpose and when you lean into one's purpose you can create magic.
• 5 keys: Personalized attention, anticipate needs, first person resolution, under promise/over deliver and timely service recover.

Sponsorships Available:

A 2026 Annual Conference Sponsorship is a great way to promote your organization! There are many opportunities to choose from sponsoring a session, meal or placing an advertisement in the meeting program.

• Diamond Level Sponsorships include 2 full conference registrations.
• Platinum Level Sponsorships include 1 full conference registration.